وظائف شاغرة للعمل لدى مفوضية شؤون اللاجئين UNCHR في الأردن 2022

 وظائف شاغرة للعمل لدى مفوضية شؤون اللاجئين UNCHR في الأردن 2022 

وظائف شاغرة للعمل لدى مفوضية شؤون اللاجئين UNCHR في الأردن 2022
وظائف شاغرة للعمل لدى الأمم المتحدة في الأردن ٢٠٢٢

Job Title

Assc IT Serv Delivery Mgmt Of


Amman, Jordan

Eligible Applicants

Candidates must meet the essential minimum requirements of the position and candidates must be nationals of the country.

Duties and Qualifications

Associate IT Service Delivery Management Officer.

Organizational Setting and Work Relationships

The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.

 The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.

  Understanding the current and future needs, the incumbent ensures that the IT requirements are understood and that offices within their respective area of responsibility (AoR) have adequate IT Services to maintain communications across the organization and have the IT tools necessary to support their work.

The incumbent has regular contact with MSPs (globally and locally within the AoR), with other Service Delivery Managers (SDMs), with Solution Engineers, with vendors, and all Services of DIST. S/he understands and communicates the UNHCR IT strategy and vision, policies, and decisions throughout the AoR in a positive manner and leads by example in the adherence and adoption.

 The Associate IT Service Delivery Management Officer establishes and sustains relationships with respective business leaders & management in order to achieve technical and business strategic alignment.

 S/he may have supervisory responsibility for other IT staff both directly and in a matrixed structure.

The specific reporting relationships may vary based on the size and structure of the Operation and will be specified in the Operational Context; the incumbent may receive functional direction and advice from the functional Division.

 Travel within the AoR is an integral part of this function, sometimes at short notice and potentially for extended periods of time, particularly when supporting an emergency.

Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education

*Information & Communications Technologies; *Computer Science; *Information Systems;

*Information Technologies;                  Project Management; or other relevant field.

(Field(s) of Education marked with an asterisk* are essential)

Certificates and/or Licenses

*ITIL V3 Foundation

Project Management

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

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