وظائف شاغرة في الهندسة للعمل لدى شركة أمنية Umniah للإتصالات في الأردن.

وظائف شاغرة في الهندسة للعمل لدى شركة أمنية Umniah للإتصالات في الأردن. 

فرص عمل  في شركة أمنية 

تعلن شركة أمنية للإتصالات عن حاجتها إلى :

Quality Assurance Sr. Officer

امنية محافظة  عمان الأردن.

Job Brief:

Responsible for ensuring the products/services meet the established quality standards including reliability, usability and performance. Also, responsible for performing Quality of Service assigned activities that include but not limited to: customer care audits and reporting QoS and QoE across operational and nonoperational activities.

Key Responsibilities:

Prepare quality assurance policies and procedures, interpret, and implement quality assurance standards and document management systems.

Develop automated Business Processes according to the applied and currently used BPM system.

Develop sampling procedures and directions for recording and reporting quality data and monitor risk management activities.

Collect and compile statistical quality data and review the implementation and ensure the efficiency of quality and inspection systems.

Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality

Perform quality internal audits and other quality assurance activities and investigate customer complaints and non-conformance issues.

Analyze data to identify areas for improvement in the quality system and develop, recommend, and monitor corrective and preventive actions.

Prepare reports to communicate outcomes of quality activities.

Coordinate and support on-site audits conducted by external providers in addition to evaluating audit findings and implementing appropriate corrective actions.

Audit on the SLA and KPIs compliance form all stakeholders and process owners in timely manner in relation to company's strategy and objectives.

Generate reports including but not limited to customer suggestions and feedback, mystery shopper, customer surveys.

Perform other related duties as assigned by the direct manager


Education: Bachelor Degree in Industrial Engineering or any other related fields.

Level of Experience: previous Limited Experience in a related fieldexperience in a similar role/function/industry.

Certifications & Licensures:


ISO 9001 certified lead Auditor

Certified Process Professional


Lean management Experience


ISO 10001, 10002

EFQM Auditor /implementer

Certified MS


Tools & Systems:





Technical Skills & Knowledge:


A working knowledge in telecommunication industry

Good skills in charts processing, automated process designing and coding

Excellent problem solving skills

Good knowledge of quality assurance techniques and systems

Good knowledge of risk management: risk assessment techniques, mitigation techniques, risk probability and estimation

Good knowledge of analysis techniques

Good knowledge of business process management: business processes and procedures, procedure drafting, process analysis, process development, process modeling, process mapping, measurement techniques

Good knowledge of quality management: quality management tools, quality norms and standards (e.g. ISO), quality assurance business processes, quality testing, quality auditing

Excellent command of English language both speaking and writing

Excellent command of computer skills (MS office)


Good knowledge of project management fundamentals.

Good knowledge of ETOM and process mapping based on ITIL.

مستوى الأقدمية :


نوع التوظيف :

دوام كامل.

المهام الوظيفية :

تأمين الجودة.

المجالات :


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