وظائف شاغرة للعمل لدى منظمة ميرسي كوربوس Mercy Corps الدولية في الأردن.

وظائف شاغرة للعمل لدى منظمة ميرسي كوربوس Mercy Corps الدولية في الأردن. 

فرص عمل لدى منظمة ميرسي كوربوس 

إعلان توظيف صادر عن منظمة عالمية في الأردن. 

HR Senior Officer - Fixed term contract

Job Description and Requirements

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.

General Position Summary

The HR Senior Officer is responsible for ensuring Human Resources functions to support the staffing needs of the Syria Country Program team based in Jordan. The HR Senior Officer supports strategy development for the HR department while focusing on proper implementation of HR procedures. S/he ensures compliance with donor regulations as well as Mercy Corps’ internal policies and procedures and identifies required updates to National Employee Handbook and changes in local law or policies. The HR Senior Officer works closely with all staff including, the HR Manager and Director, Director of Programs, Supervisors and Manager, and all staff to bring efficiency in HR procedures.

Essential Job Responsibilities

Recruitment, Selection and Placement

Coordinate with department heads to ensure all hiring requests are completed according to Recruiting Policies and Procedures of Mercy Corps, advising hiring managers on PD scaling and salary scale.

Responsible for the recruitment process of national staff according to MC recruitment process following all the required recruitment steps such as: kickoff meeting, advertisement screening CVs, …..making sure that staff are following all required steps such as advertisement, shortlisting of CVs and interviews. Participate in the recruitment process on behalf of the HR department.

Ensure that Mercy Corps country personnel hiring strictly adheres to Country labor law and other laws as applicable. That includes payment of appropriate taxes, benefits, security clearance of candidates before hiring etc.


Ensure that orientation is conducted for each newly hired national and expatriate staff.

Coordinate development and implementation of consistent systems of new staff induction and with all departments.

Collect feedback from new staff and focal points to enhance the onboarding program

Ensure new hires are provided with MC ID card, email and all relevant documents upon starting their positions. This includes signing of a Job Description, contract, policies and procedures especially the National Employee Handbook and Security Manual.

Confirm new staff are trained on timesheet and HR administration procedures.


Human Resource MANAGEMENT

Collaborate with HR Manager and HR Director to revise salary scale and participate in regular national salary surveys in order to ensure that that salaries and benefits are competitive within the market. 

Assist with operational budget for staff as requested.

Work closely with all HR staff in Country/Region and make sure that HR services are provided on time, with high quality and compliant with policies and manuals.

Contribute to the development of the department, by supporting or leading on specific projects.

Advise on disciplinary actions and coordinating with HR manager and HR Director to follow the correct process in compliance with National labor law and internal regulations.

Ensure that exit processes for staff departing Mercy Corps is conducted in line with the HR policies and Mercy Corps requirements. 



Ensure personnel and job files are being maintained to the required level in line with Mercy Corps rules and compliance regulations, including recruitment documents, CVs, valid contracts, Personnel Action Forms (PAFs), timesheets, leave days, employee data sheets, disciplinary papers and annual performance evaluations.

Collaborate with Finance and Compliance department to ensure providing needed documents during Auditing review

Ensure the performance review processes are completed on time and with quality results. Train HR team and supervisors on how to properly conduct and track the evaluation processes. Advise and assist supervisors and team members in conducting performance improvement plan 

Ensure quality and accurate data for all national employees is maintain and updated.



Develop the capacity of the team, deepen understanding of their roles and assist with career development.

Assist team members with information, tools and resources to improve performance & reach objectives.

Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

Analyses team structure and management to ensure functioning teams and identifies challenges proactively.

Provides support to managers and supervisors in managing their team, including ensuring capacity development and supporting on performance management.

Hire, orient and lead team members as necessary.


Policies and Manuals

Recommend updates to the National Employee Handbook in line with latest Labor Law and clarify as necessary with staff.

Stay abreast of the local law and ensure all changes are shared with HR Manager and HR Director.

Monitor HR related laws, policies and “best practices” to ensure that personnel policies, employment practices, and compensation packages are within the limits of established guidelines, procedures, and policies of Mercy Corps and national laws.

Sensitize and familiarize all staff working for Syria based in Amman to HR policies – including safeguarding policies.



Liaise with team members to ensure country org charts for programs and operations exist. Make sure that org charts are updated on regular basis. Following on online induction completion by new staff by extracting reports and share it with HR manager and HR Director

Compiles monthly dashboard

COVID-19 reporting

Other reporting as required by Grants team or Program teams.


Employee Relations

Performing employee background checks and verifying information.

Resolving employees' issues and handling complaints and following up on action plans.

Give advice for managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances.

Gather information from the employees for developing and creating a conducive and healthy work environment

Holding discussions and negotiations between the organization and employees about HR changes and updates



Provide HR support to leadership as needed.

Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

Supervisory Responsibility

HR Assistant


Reports Directly To: HR Manager

Works Directly With: Syria country program team members, HR Team members in all MC Syria Offices, Program Managers, Director of Programs, Finance Department, Supervisors and all staff.

Knowledge and Experience

Bachelor degree or equivalent in relevant field, masters preferred

Minimum 3 years’ field experience setting up and managing administration, and human resource systems with humanitarian NGOs with supervisory responsibilities.

Proven understanding of complex emergencies, related security concerns and appropriate responses with experience in Syria 

Demonstrated attention to detail, following procedures, meeting deadlines and problem-solving independently and cooperatively.

Excellent negotiation and representation skills.

Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).

Excellent oral and written English and Arabic skills required.

Ability to work effectively with an ethnically diverse team in a sensitive environment.


Success Factors

Critical problem solving skills and the ability to build strong relationships. Able to balance between maintaining attention to detail whilst ensuring oversight of multiple activities and processes. A HR generalist with technical strength, as well as strong communication skills (written and verbal). Maintaining strong cooperating relationships with other departments is crucial. A successful candidate will have the ability to interact effectively with international and national personnel and a demonstrated ability to multi-task, meet deadlines and process information in support of changing priorities. Add confidentiality

How to apply:

Preferable to receive CVs before 5 May, 2021

*If you are interested, kindly apply as soon as possible, since resumes will be reviewed on rolling basis. Shortlisted candidates will be contacted before the submission deadline.

“Fostering a diverse and open workplace is an important part of Mercy Corps’ vision, and we encourage people from all backgrounds, especially women, to apply.”

Only shortlisted candidates will be contacted for an interview.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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