U3F1ZWV6ZTc1NDcyOTY4ODkwMTVfRnJlZTQ3NjE0ODc0OTg2Mzc=

وظائف شاغرة للعمل لدى شركة DHL Express في الأردن


وظائف شاغرة للعمل لدى شركة DHL Express في الأردن.


فرص عمل في DHL Express 


تعلن شركة DHL Express عن حاجتها إلى :

Contact Centre Advisor Temporary - Jordanian Only (21003AX).


The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.


Accountability


Is reliable and follows reasonable directions from Team Leaders/Managers including the observance of DHL’s policies, procedures, code of conduct and values.  Is punctual at all times.


Customer Orientation


Works hard to exceed customer expectations by prioritising customer needs and having a genuine willingness/eagerness to please them.


Resilience

Remains calm under pressure, responding well to change and remaining positive despite setbacks. 


Communication Skills


Is well spoken and possesses an excellent command of the English language.  Tone is cheerful, confident, professional and courteous. 


Interpersonal Skills


Relates well with people from a wide variety of backgrounds and nationalities and is able to build effective business relationships quickly over the phone.


Initiative

Is proactive and takes responsibility for own actions and decisions within the scope and boundaries of the role.  Knows where to locate relevant information and checks facts and data.


Commitment to Excel


Achieves results and willingly tackles demanding tasks. Sets challenging personal goals and strives to achieve individual and departmental targets.  Responds well to coaching for improvement and actively participates in own development.


Attention to Detail


Is thorough and provides attention to detail to all tasks undertaken.  Stays focused on the details of the job, no matter how small. Checks and monitors own work to ensure 100% accuracy.


Sales Orientation


Proactively identifies opportunities for converting customer enquiries to bookings and selling DHL’s suite of value-added services and products. Displays enthusiasm and persistence in securing sales with customers.


Problem Solving


Understands potential difficulties and their causes.  Generates workable solutions and makes rational judgements allowed within the scope of the role.


Teamwork


Works cooperatively with others to achieve individual and group goals. Accomplishes own tasks in support of team goals and works cooperatively within teams. 


Planning and Organisation


The job holder must be highly organised in keeping records of traces / special requests, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.


Experience

 

Essential

Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries

Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone

Excellent interpersonal skills and relates well with a wide range of people/customers

Experience in resolving straight forward customer conflict

Demonstrated excellent attention to detail

Demonstrated ability to work effectively as part of a busy team

Basic computer skills including the ability to navigate around a computer

Ability to work flexible rostered hours, including scheduled breaks

Working knowledge of Microsoft Office

Tolerance for stress in a fast paced working environment


Desirable

Previous call centre experience

Previous experience of telephone and/or electronic order booking systems

Demonstrable success in achieving targets through selling services and products

Educational Qualifications


Essential

Diploma as minimum degree

Desirable

 BA Degree


Posting Legal Entity 

DHL Operations BV Jordan Services with Limited


التقديم من هنا

لمشاهدة جميع الوظائف الشاغرة من هنا

ليست هناك تعليقات
إرسال تعليق

إرسال تعليق

الاسمبريد إلكترونيرسالة