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وظائف شاغرة كول سنتر للعمل لدى شركة أمازون amazon في الأردن َ مرحب بطلبة التوجيهي.


وظائف شاغرة كول سنتر للعمل لدى شركة أمازون amazon في الأردن َ مرحب بطلبة التوجيهي. 


فرص عمل في شركة أمازون 


إعلان توظيف صادر عن شركة أمازون في الأردن. 

تعلن شركة أمازون عن حاجتها إلى :

Customer Service Associate / English Voice Support

Amazon.

محافظة عمان الأردن.

Description


Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe. Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.


Knowledge And Skills Required


BASIC QUALIFICATIONS

Must be fluent in English in written and verbal communication.

Must have minimum 6+ months of Contact Center/ BPO experience in English Voice Support.

Must be 18 years of age or older.

Minimum qualification of high school (Tawjihi) -Passed.

Must be flexible with all shifts including night shift.

Must be eligible to currently live and work in Jordan.

Communication Skills

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills – ability to clearly understand and state the issues customers present

Ability to concentrate – follow customers issues without distraction to resolution

Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Computer Knowledge/Skills

Ability to use a desktop computer system

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Preferred Qualifications

Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word Internet Explorer.

Excellent typing skills


Company - Nuqtat Al Taknalojia

Job ID: A1423843


مستوى الأقدمية :

غير مطبق.


نوع الوظيفة :

دوام كامل.


المهام الوظيفية :

تكنولوجيا المعلوماتخدمة العملاء

المجالات.


برامج الكمبيوتر تكنولوجيا المعلومات : والخدمات الإنترنت. 


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