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وظائف شاغرة للعمل لدى شركة اكستنسيا Extensya في الأردن.


وظائف شاغرة للعمل لدى شركة اكستنسيا Extensya في الأردن. 



فرص عمل لدى شركة اكستنسيا 


إعلان توظيف صادر عن شركة اكستنسيا. 

تعلن شركة اكستنسيا عن حاجتها إلى الشاغر التالي :

Social Media Advisor

Extensya محافظة عمان الأردن.


Digital Media Advisor main roles is to provide real-time online customer support via social media channels such as Facebook, Twitter & Instagram by quickly answering the question, reactions and complaints from customers.


Improve customer satisfaction and prevent damage to the company's reputation by observing how the audience is engaging online.


Responsibilities


·        Responding quickly to customer comments & direct messages waiting on queues.


·        Monitoring the audience trends and raising flags for urgent matters.


·        Turning negative into positive.


·        Providing effective rebuttals to objections raised by customers.


·        Patience to resolve customer’s complaints as per process and workflows.


·        Communicating effectively, promptly, courteously and accurately.


·        Proper probing to recognize important information and identify customer needs.


·        Writing contexts free of errors, strong in sentences structure, grammar, punctuation usage..etc.


·        Adapting quickly by switching to different social media platforms throughout the day and the different reply forms to each platform.


·        Attention to small details when solving cases to avoid irritating the customers.


·        Escalating the correct tickets to their counterpart departments.


·        Willing to go the extra mile regarding customer requests and providing a fine customer experience.


·        Solving customer's problems from the first time to reduce the queue. (FCR)


Basic Qualifications & Skills


·        Bachelor degree.


·        B2 and above English skill.


·        Typing speed > 30 WPM (Word Per Minute).


·        Typing accuracy > 95% in Arabic & English.


·        Excellent in written communications in Arabic & English.


·        Attentive and comprehensive reading skill.


·        Technical skills (preferred) Windows OS, MS Office, Internet exposure.


·        Customer Service attitude and problem-solving ability.


·        Sense of logic.


·        Attention to details.


·        Time management.


Preferred Qualifications


·        Digital Marketing & Social Media courses.


·        Community management/ Admin role for a social media business pages.


·        Preferable 1 – 2 years of experience in customer support role in a call center.


مستوى الأقدمية :

مساعد.


نوع الوظيفة :

دوام جزئي.


المهام الوظيفية :

التسويق العلاقات العامةالكتابة / التحرير.


المجالات :

الاستعانة بمصادر خارجية/الاستعانة بمصادر خارجية أجنبية.


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