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وظائف شاغرة للعمل لدى الخطوط الجوية القطرية.


وظائف شاغرة للعمل لدى الخطوط الجوية القطرية. 



فرص عمل في قطر 


Customer Services Agent - Portuguese Speaker | Contact Centre - DOH. 

Qatar Airways Location Doha, Qatar Category Customer Service

About the role


Do you speak Portuguese? If yes, we have an opportunity for you to explore within our Contact Centre in Doha. 


We are looking for Customer Services Agent with a natural flair of delivering unforgettable service and has the language skills in Portuguese.


As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.


The successful candidate will have:


• Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts

• A fast-paced, dynamic and engaging work environment


Be part of an extraordinary story 


Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.


Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.


Together, everything is possible


Qualifications

About you


The successful candidate must have the following qualifications:


• High School Qualification with 2 years of customer service experience

• Having completed IATA or airline Basic Tariff course is preferred.

• Excellent written and spoken English

• Interactive, customer service oriented with warm, cheerful and expressive personality.

• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

• Flexible to work on shifts.


About Qatar Airways Group 


Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.


How to apply 


If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.


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