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Operations Officer


IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. 

In fiscal year 2020, we invested $22 billion in private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity. For more information, visit www.ifc.org

The development of a vibrant private sector is central to promoting economic growth and expanding opportunities for the poor. Sound and efficient markets can ensure that resources are allocated where they are most productive, assisting job creation and spurring economic growth.

IFC’s Creating Markets Advisory (CMA) Unit delivers on IFC’s capital increase commitments by providing a foundation for Regional, Industry and Upstream teams to increase private sector investment opportunities. 

CMA addresses “if-then” reform asks in IFC strategies, complementing World Bank efforts, while strengthening IFC's relationships with client countries in support of IFC 3.0. Specifically, the CMA team works proactively with governments and regulatory agencies to create effective and efficient market conditions, both at economy wide as well as industry/sector level, for increased private investments. 

Our global experience shows that challenges in the business environment and lack of the right enabling regulatory framework results in countries losing significant amounts of investment annually. The unit collaborates extensively with the public sector, private sector and other teams across the World Bank Group in the design and delivery of advisory services.

CMA currently operates across the MENA region, with an active portfolio and pipeline in Algeria, Morocco, Tunisia, Egypt, Jordan, UAE, Iraq, Lebanon, and Yemen.

Role & Responsibilities:

In this role, the selected candidate will play a key role in leading CMA’s various offerings and tools, primarily in the countries of the Levant/Mashreq region. He/she will work closely with IFC Upstream, Advisory and Investments staff in the region, as well as World Bank staff, to design and ensure implementation of reforms that address bottlenecks faced by investors in IFC’s priority sectors, using a variety of WBG tools and offerings.

 He/she will play a leading role executing strategic initiatives to enhance the CMA practice across the Levant/Mashreq, and potentially elsewhere in MENA, create new projects and build new business in line with the WBG/IFC country strategy, and deliver high quality Advisory engagements to the Government and private sector in client countries.

 He/she will work closely with key stakeholders, especially the Country Manager, in shaping and executing the WBG/IFC country strategy and delivering high quality Advisory engagements. In addition to being directly responsible for leading the country dialogue in Jordan, he/she may also be required to lead dialogue and develop programs in other Mashreq countries including, but not limited to Iraq and Lebanon.

The selected candidate will report directly to the Manager, Advisory Services MENA. 

Duties and Accountabilities:

The selected candidate will be responsible for delivering market-creating client solutions by leveraging local and regional resources. In this respect, the focus will be to ensure the existing CMA portfolio is responsive to IFC’s investment priorities, as well as to build new business given the potential market and client needs, aligned with the IFC business plan for the Levant/Mashreq region and beyond, as needed.  

Client and Stakeholder Management:

Participate in senior level client meetings to provide technical advice and monitor progress in implementing investment climate reforms; develop new business development in line with client and market needs.

 Leverage relationships with Government officials, private sector and World Bank Group staff to design and implement reforms using existing or new projects and tools to support reform implementation.

 Communicate with senior level clients of the Government and private sector and articulate the case for investment climate reform that can unlock investment potential.Work collaboratively with Investment/Advisory Anchors to align advisory to help build a pipeline of investment projects and provide solutions to key portfolio clients.Engage with the relevant teams at the World Bank and IFC for reforms needed to unlock new markets and work collaboratively with Upstream teams. 

Design and Operationalize Solutions:

Collaborate with regional CMA, industry specialists, as well as with relevant global teams in the identification and design of business environment and investment climate reforms to unlock investment potential and create markets in countries of the Levant/Mashreq, and beyond.Review and contribute to the development and approval of relevant project documents and client deliverables to ensure standards and objectives are met.

Interact and proactively engage the private sector in client countries to identify opportunities for investment and identifying key barriers to be addressed or enabled by the government.Improve the design and delivery of client solutions by incorporating global good practices and lessons from past.

 Partner with results team in developing appropriate theories of change and results frameworks and indicators to strengthen the development impact and sustainability of client solutions and continuously learn from client projects/ engagements. Ensure high quality of project supervision and completion documents and provide quality control over client deliverables. Moreover, support client in implementing recommendations and help trouble shoot as needed.Provide cross support to select programs/solutions in other countries in the MENA Region as needed.

Create and Share Knowledge and Build Capacity:

Support peer to peer knowledge exchange sessions across the region, lead diagnostics with the client and solicit AS engagements in line with IS and country policies. Identify and participate in conferences to showcase IFC offerings and value proposition, which includes serving as panelist/ moderator for internal and external events related to thematic area.

Conduct research to shape ongoing and future offerings in investment climate reform and develop new tools and guidance to incorporate internal and external best practices.Design and deliver training and communication strategy for Investment and Advisory staff to better enable them to be champions for investment climate reform, and for external stakeholders to generate interest in investment climate reforms and understanding of why it is important/ advantageous to businesses, community and/or economy.

Drive strengthening the value proposition of Advisory products through embracing new trends and partnerships. Help build a bench strength of experts and consultants in the thematic areas of leadership across the region.

Staff Supervision:

Oversee/ supervise assigned staff and consultants; and ensure quality control of work products and outputsDevelop technical capabilities of the assigned staff and members of the broader practice group team through mentoring, coaching, structured training program and by providing on-the-job learning opportunities.Determine resources needed to support projects and ensure efficient/ effective use of resources and manage project budget to ensure efficient use of resources. 

Selection Criteria

Master’s degree in Business, Economics, Law and Finance or a closely related field, or professional certification (CPA, CFA). At least 12 years experience in private sector development, with a focus on delivering investment climate reforms in at least 2 regions and across a variety of IDA and non-IDA markets.Strong skills and demonstrated track record in delivering advisory engagements in the area of investment climate reform.

 Understanding of IFC and WBG products/ instruments and where there are opportunities for cross-organizational collaboration. Demonstrable experience working on IFC and WBG and good understanding of how to initiate collaborative efforts to leverage its products/ instruments will be an advantage.Understand the implications of different policy and regulatory frameworks governing the thematic areas.

Able to design, negotiate and lead efforts to develop client offerings that reflect in-depth knowledge of thematic area and understanding of business case for how thematic focus will help client to improve their business.Able to identify how changes in markets, business climate, regulations or emergence of new/ successful innovators/ disruptors may create new opportunities for IFC to accelerate its mandate in a thematic area.

Able to design research and analytical projects or major portion of complex projects to credibly produce new understanding of a thematic issue and/or potential opportunities to unlock new markets or new streams of business.Ability to conceptualize and lead research and analytical projects that could ultimately lead to the opening of new markets and/or reframe thinking on thematic approaches to better meet IFC and WBG mandates.Excellent knowledge of Word, Excel, PowerPoint and aptitude to learn new systems is a must. 

 Ability to use project management systems is a plus.Excellent written, verbal communication and presentation skills plus fluency in English is must. Fluency in Arabic and/or French would be an added advantage.

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Social Protection Specialist


Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). 

It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit http://www.worldbank.org/.

The Social Protection and Jobs Global Practice

WBG is the largest provider of development finance and solutions for social protection, labor and jobs, working with high-income, middle-income, and low-income countries to develop country-tailored solutions for specific social protection and labor challenges. 

These range from increasing the efficiency with which social resources are spent (where well-designed social safety net programs, reformed pension reforms, and integrated social protection systems are proven solutions), to improving employment outcomes through employability programs and associated policy reforms, often most effective when targeted at the poor or the young.

The Social Protection and Jobs Global Practice delivers Analytical and operational approaches and evidence-based solutions to help individuals and families manage risk, cope with chronic/transitional poverty, and access better livelihoods and jobs. These include:

Strategy, analysis, financing and design of programs delivering social safety nets/social assistance in the form of cash transfers, public works programs, social services, and fee waivers.Advisory and analytical services on design and delivery of contributory transfers (including old-age pensions, unemployment insurance, disability and survivor benefits), and their fiscal sustainability (including budget support for transitions).

Analysis, design and delivery of labor market and youth employment programs (with a focus on supply side interventions and intermediation policies), as well as policy advice on labor market regulations and interventions.Strategy, analysis, financing and design of integrated social protection delivery systems (e.g., payments, identification, registries, systems assessments) as underpinnings of effective social programs that can help cope with climatic shocks or underpin fiscal reforms.

MENA Regional Social Protection and Jobs unit (HMNSP) manages operations and analytical work across the region. The unit is seeking a Social Protection Specialist to support the Bank’s Social Protection and Jobs engagement in Jordan. Based in the Jordan WB office, the successful candidate will work in close collaboration with the Task Team Leaders of the various projects and technical assistance activities, other Social Protection team members, as well as colleagues in other sectors and the Country Management team.

The World Bank Social Protection and Jobs (SPJ) Program in Jordan is growing and currently includes two operations and a rich program of analytical and advisory services (ASA) across social assistance, pensions and labor. The Jordan Emergency Cash Transfer COVID-19 Response Project (US$374.14 million) is providing support poor and vulnerable households and workers affected by the COVID-19 pandemic. 

The Youth, Technology and Jobs project (US$200 million; co-led with the Finance, Competitiveness and Investment (FCI) and Education Global Practices) is supporting digital job opportunities for youth. The ASA program supports reforms in social assistance reforms (Takaful cash transfers, National Unified Registry, Economic Empowerment Strategy), pensions (financial sustainability and coverage of informal workers), and labor (job informality, public sector wage premium). 

The World Bank works with a large number of Government counterparts (e.g. Ministry of Planning and International Cooperation, Ministry of Social Development, National Aid Foundation, Ministry of Labor, and the Social Security Corporation) and development partners (e.g. UNICEF, WFP, FCDO, KfW, USAID, EU and ILO). 

Duties and Accountabilities 

The successful candidate will be a member of the Middle East and North Africa (MENA) Social Protection and Jobs team and report to the Practice Manager of SPJ GP for MENA Region. S/he works as a core member of the SPJ team in the World Bank’s Jordan Office in Amman to support the SPJ engagement in Jordan. The primary responsibility of the Social Protection Specialist will be:

Contribute as core team member to the SPJ GP’s work program in Jordan as well as the preparation, development and implementation of Social Protection & Jobs and multi-sectoral operations and technical assistance at all stages of the project cycle. S/he will work closely with other SPJ team members to provide oversight and on the ground leadership.

Provide project implementation and technical support to the Jordanian National Aid Fund (NAF), Ministry of Social Development and Ministry of Labor to ensure all activities are achieving expected results. Engage and contribute to the policy dialogue with government officials. Liaise with donor partners and represent the Bank in all activities related to Social Protection and Jobs in Amman.

Support external communications related to Social Protection and Jobs in Amman. Lead or contribute to analytical work in the social protection sector and produce reports and presentations, as needed. Contribute to the broader human capital agenda for Jordan and support on broader HD work program.

Contribute to gender/youth/refugee work in Jordan.Work closely with other Global Practices in the field to ensure synergies. Respond to ad-hoc and urgent requests from management, as requested.Contribute to other tasks as needed including potential work on other countries in the region, preparing new projects, events and conferences. 

Selection Criteria

Master’s degree in relevant discipline (social policy, economics, public policy) with at least five years of directly relevant experience in the areas of social assistance, poverty reduction, labor or other related fields.Social Protection and Labor technical skills including social assistance, social insurance/pensions and employment programs.

 Experience working with clients to build capacity and engage in policy dialogue on social protection and labor.  Proven experience working in, or closely with, government departments or related agencies on broad issues such as social safety nets, employment, or pensions.Strong analytical skills, including an understanding of core social protection and labor data sets, indicators, tools for data analysis, and the use of the resulting evidence for policymaking.

 Ability to present complex analytical conclusions and policy implications to policy makers, donors, stakeholders and other non-specialized audiences. Good knowledge of the Jordanian context, a plus.Solid experience in working with multiple donors and social protection partners.

Demonstrated knowledge and understanding of project/program management concepts, as well as of instruments and processes related to project preparation and implementation.An understanding of the World Bank’s development initiatives and policies and practices related to lending and non-lending operations will be an advantage.

Client Orientation

Strong policy dialogue skills with high-level counterparts and other stakeholders; client focused with an ability to provide prompt and high-quality responses.Ability to maintain client relationships in the face of conflicting demands or directions.

Ability to provide evidence-based advice and practical solutions based on sound diagnosis and judgement, and mindful of political considerations and capacity limitations.Ability to influence and promote consensus among different stakeholders.Ability to manage diverse and sometimes competing interests and perspectives.

Leadership, Collaboration, and Inclusion

Excellent interpersonal skills, with proven ability to work in a team and intercultural environment with minimal supervision.Proven track record of multitasking, managing competing demands, and effectively and timely delivering on tasks.Proven ability to identify and develop new and creative partnerships with a wide variety of stakeholders.Ability to work in a collaborative way and build relationships around a common goal.


Evidence of strong interpersonal skills and good judgement.Capacity to share and convey complex technical issues in a format adapted to the final audience, orally and in writing.Fluency in written and spoken English. Knowledge of Arabic is highly desirable.

Required Competencies 

Drive for Results – Strong personal ownership and accountability to meet deadlines and achieve agreed-upon results, with the personal organization and drive to do so.Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.Knowledge, Learning and Communication – Actively shares and seeks knowledge with others, communicating and presenting information in a conceptually sound, clear, and organized manner.

Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work. Excellent written and oral presentation skills in English.

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